Dobby is the only “do-it-for-me” home maintenance solution in the market. Our mission is to help every homeowner fall in love with their home and grow a sense of belonging to their community. And we believe the best way to accomplish that mission is building a 100% digital, frictionless home maintenance platform that creates a delightful experience for homeowners and local service providers. Together with our best-in-class service providers community, we handle all the heavy lifting and unknowns of home maintenance and upkeep. Our vision is to make every corner of the homeownership journey fun and frictionless - from pre-sale inspection to upkeep to re-sell and everything in between!
We launched Dobby in the DC metro in the beginning of this year, and have been enjoying tremendous momentum across the board over the last few months. We crossed our first 1000 homeowners last month - and our users and usages have been growing at 20% month-over-month, creating the need for a rockstar colleague to join our founding team and help us with customer success and delivery.
We’re looking for a Customer Success Manager with a big heart, a get-stuff-done attitude, and love for problem solving. In this role, you will own the timely and high-quality delivery of maintenance requests on the Dobby platform.
Dobby is the next-gen home maintenance platform. It optimizes trust, user experience, & efficiency - and gets the job done digitally, effortlessly, with price transparency, and high-quality. You will complement Dobby’s product genius with your creative problem solving, exceptional hospitality, and organizational skill.
We create a delightful experience for homeowners as we take care of their home maintenance and upgrade needs. And we scale that experience with Gryffindor - our near-automatic, GUI-based customer success and early warning platform. In this role, you will:
You will be managing every new maintenance request from the very beginning to coordination to payment. This involves coordinating with our existing service pro community, timely intervention to ensure prompt delivery, friendly and helpful hospitality, and occasional mediation when anything goes wrong.
You will work to define, propel and maintain service delivery quality and standards. You will show top-class organizational skills as you work with our service provider team
You will educate homeowners and service providers on different product features and utilities
You will learn from the field and then help create a repeatable playbook that we can efficiently use to scale the organization
As the advocate of platform happiness, you will be the best example of empathy and thoughtfulness in the company.
As we build Dobby, we look for three qualities in each other:
A get-stuff-done attitude, a relentless desire to make a difference, a genuine love for community and people
A learning mindset and willingness to build deep expertise in a particular discipline.
A true drive to work on a vision that is bigger than ourselves.
We are a full-stack team of world-class experts, a stellar group of early investors:
Dobby was originally founded with Techstars. Our founding team members previously worked at Fortune 100 companies: AIG, Liberty Mutual, Deloitte, at two unicorn startups: WeWork and DataRobot, and at Clinton Foundation and Truth Initiatives, the largest non-profit in the US. Our engineers are graduates of top CS programs in Ukraine and got us TechCrunch Top Pick in AI/ ML.
Dundee VC, our lead investor is a prominent fund supporting some top companies in the midwest and mid-Atlantic states. Our early investors include: Jeremy Achin (founder @ DataRobot), Mark Bailey (founder/ partner @ DFJ Growth, invested in companies like Tesla and SpaceX), Maury Devine (board @ ConocoPhillips, early investor Sweetgreen), Paul Mang (ex-AON, ex-McKinsey) and Andrew Macdonald (head of Uber Mobility).
We value experts and deep, high-quality work. You will get all our support - as you aim to become the best customer success expert in the B2C space.
Work, life, and our values at Dobby:
Competitive salary + MacBook + Bose headphone + $40/ week for food-delivery or groceries
We don’t give anyone arbitrary deadlines, we #do-more-faster with clarity, focus, and autonomy
Everyone has a voice in Dobby. We listen to what you are saying, not who you are
We have been very successful in building a diverse, highly functional and happy team by deliberately implementing a “trust first” culture. This would be a continued focus as we grow
We believe in #give-first and define our success by the well-being of people around us, including your loved ones
If you are a learning machine who finds motivation in solving hard problems and delighting customers then this role is for you. We don’t care about where you worked before or where you went to school. However, you need to show that you have taken progressively responsible roles in life in the last several years. For this role, it is a huge advantage if you ever worked in a customer support role, served at a restaurant, or was a sales associate somewhere. You will still serve people, our AI-driven tech will scale you so that you can do more.
Dobby is headquartered in Washington, DC but we have a distributed workforce. For this role, we are looking for someone in the eastern or the central US time - but preferably in the Washington, DC metro area.
We plant a tree for every completed home maintenance on our platform. Read about our climate initiatives.