How this role makes a difference: The Client Success Manager is responsible for developing client relationships that promote retention and loyalty. This person leverages industry and product knowledge to accelerate SPH Analytics business value and demonstrate a return from their investment in our software technology. As a trusted partner and advocate, this person will work directly with clients to understand business needs, objectives and goals and align those to key product functionality and analytics. As a partner, the CSM will have a robust understanding of each account and identify retention and upsell opportunities. Some examples of work you will own in this role include: Champion the client journey for assigned accounts including welcoming new clients to SPH Analytics, engaging existing clients, and managing the client relationship through ongoing renewals and upsell Lead value-based care discussions in quarterly business readouts which engage front line staff, tech leaders, quality leaders and executive leaders of health systems and large physician practices. Establish relationships at all levels in the client organization and leverage those relationships throughout the client journey. Execute on client success cycle plans, identify and track milestones and key indicators related to our client relationships. Contribute to the evolution of our end to end client success cycle process. Contribute to the SPH Analytics product roadmap discussions by sharing client feedback and insights gained in the “field”. Become an expert in SPH Analytics product functionality to demo and train on the product. Educate clients on existing and new value-based care rules and regulations. Meet or exceed client retention goals for assigned clients through planning proactive engagement. Participate in special projects and collaborate with internal teams on projects, programs and tasks. What You Offer: Be consultative in nature Excellent people skills and be intuitive to the Client’s business needs and how the SPH solution delivers against their organizational objectives Be a self-starter, and demonstrate a high-level of autonomy and resourcefulness Outstanding client service skills with the ability to articulate and respond to highly complex issues Strong commitment to maintaining industry and product knowledge expertise Excellent verbal and written communication, as well as presentation skills Strong background and knowledge of the health care industry including understanding of current/future payment trends and changes in laws/regulations Excellent presence with strong written and verbal communication skills Ability to deal effectively with a variety of people and work in a team environment A passion for driving quality outcomes in the healthcare industry Ability to balance and manage competing priorities Results Oriented Service is in your DNA Bachelor’s Degree in business management, finance, healthcare administration or marketing is required, an MBA is a plus Healthcare experience and a demonstrated understanding of the challenges healthcare organizations face in today’s changing landscape An understanding of Pay-For-Performance programs is highly desirable 3+ years of progressive client facing roles Experience working with clients hands-on and strategic levels of organizations Experience managing complex client environments and engaging multiple levels of leadership within a health system What We Offer: SPH offers a competitive total compensation plan plus a full array of health, wellness and financial security benefits designed to provide you with peace of mind so that you can bring your best self to work. SPH is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy), an individual with a disability, or other applicable legally protected characteristics. SPH is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know. About SPH Analytics: SPH Analytics (SPH), a leader in healthcare analytics and population health management, empowers clients to analyze and interpret their clinical, financial, and consumer experience data to maximize their performance. SPH’s Population Care™, Population Value™, and Population Engage™ solutions are built on the innovative Nexus™ Platform, providing insights and impact to integrated health networks, ACOs, hospitals, ambulatory care providers, physician groups, and health plans. SPH’s quality measure dashboards, financial risk measurement, healthcare survey and call center solutions, and consulting services empower clients to meet the Triple Aim by improving population health, reducing overall cost of care, and improving the patient experience. SPH Analytics is a recognized leader in the industry, earning accolades as a top ranked population health vendor by KLAS, ranked the number one analytics firm out of the top 50 disruptive health IT companies by Black Book Research, and ranked number one in MACRA and MIPS Support Technology for Value-Based Care by Black Book Research. SPH Analytics has been providing insights to clients for more than 35 years and serves clients in all 50 states. Corporate headquarters are in metro Atlanta. SPH Analytics is a portfolio company of the $3 billion Symphony Technology Group.